How to prevent auto-billing?

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  • #19961
    mrlazare
    Participant

    Apologies for the rather prosaic question.

    I seem to recall that somewhere in the process of signing up for an account with Liberty Classroom it was mentioned that when my first year was up, my card would be auto-billed for a second year unless I manually “cancelled” prior to that.

    First question: Am I recalling that correctly?

    Second question: If true, how do I go about manually “cancelling” my account? (I assume that this won’t in any way impact the first year that I’ve already paid for.)

    This is not to say, of course, that I don’t plan on signing up for a second year. I just want to make sure I don’t sleepwalk into it.

    Thanks,
    Matt

    #19962
    Jason Jewell
    Participant

    Matt, if I recall correctly, you will receive an email notification around two weeks before your card is billed for the renewal. If you don’t wish to renew, that’s your prompt to cancel.

    #19963
    woods
    Participant

    Matt and I have already taken care of this privately, but for anyone else: Dr. Jewell is correct, but if you prefer to have this taken care of more in advance, just use our contact page: http://www.libertyclassroom.com/contact.

    #19964
    patriciacolling
    Participant

    I actually used a card that I didn’t want to use because I didn’t want to risk an overdraft on the card that I would have preferred to use.

    #19965
    mrlazare
    Participant

    Many thanks, Dr. Woods, for handling this request so expeditiously. And Dr. Jewell, as well, for the helpful reply!

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